You are really doing it great. But please make sure before delivering weather the delivery address falls in aramax courrier services region. It is really painful after i got my transaction successfully thrice thru blue dart you change the courrier service and the package return back as it is not within service range of aramax.

Your customer support is excellent. thanks for your service

The service is prompt but I wish you stock more DVDs of popular titles. Like it’s almost impossible to get a newly launched DVD on your site. It takes at least 1.5 months to get it. By then it gets screened on TV or something.

Anyway my piece of advice for catchflix would be to stick to class to a loyal base of customers who are connoisseurs of cinema, introduce more world cinema. Have sections like best of Japanese, Best of Polish cinema et al. I wish you could reward loyal customers in some form.

All the best !!

have had a good experience till now. the dvd quality is pretty good. and am happy with the delivery service as well, except for a delay here and there.

i am currently looking for renting various TV series/sitcoms (american ones) and your collection does not seem to have many of them. so would suggest you to update your collection. you may even want to add an attractive rental for an entire season dvd of a tv series.

also, i may suggest you to come up with some reward plan for your regular members. say a movie credit for every 10 dvds rented, etc.

keep up the good work.

good luck!

I wanted to wait a while before writing a feedback, so I rented 20 movies over a period of time and now it’s time I wrote you guys a feedback.

Lets go with the plus points first:
1. Excellent website – neat and well designed.
2. Helpful movie info, and the link to the yahoo movies page really helps.
3. Great pricing options.
4. Convenient model of home delivery and pick-up.
5. Very cordial, helpful and prompt on the phone for any issues that have cropped up.
6. Quality of DVDs – I remember Ira refusing to send a movie I had ordered because she had found it to be scratched.

A few of the areas of improvement:
1. Need a wider movie base. I know it’ll take time, but you must strive to get there sooner.
2. Deliveries are usually on time. Pick-ups need follow-up. Not much of an inconvenience to the customer, but subsequent rentals suffer.
3. You need to have multiple copies of popular titles – can never find them available as they are always out.

All in all, in me you have a rather satisfied customer. I have recommended Catchflix to many of my friends and some of them have actually started renting out movies from you guys. I’ve not been bad mouthed yet, so I guess they must be reasonably satisfied too.

All the best guys!! And may Catchflix become the Netflix of India, if not better! Oh, and before I forget, THANK YOU for providing such a service to us!

A great effort put by Vinay and I hope they will continue the effort and keep the great service alive

I come from an industry where we respect response time and timely delivery. I am really impressed with your service – I always get your response on time and the DVD’s too are delivered by the specified deadline. Keep up the good work!

I was also impressed by your problem solving ability. I had made the payment for two DVD’s but did not get any confirmation mail. I was slightly worried as the amount had been debited from my account. However, your response to my query was really helpful as you had released my order.

Would it be possible for you to send a mail to all your customers as soon as you have added new DVDs to you collections?

More movies can be added to your collection, lot of great movies are missing. Add more movies…

I’d like to recommend few movies to be added to your list.
1. Frequency (English)
2. Indiana Jones collection (English)

Once again thank you very much for your fabulous service. Keep up the good work.

Cheers
Venkat