You are really doing it great. But please make sure before delivering weather the delivery address falls in aramax courrier services region. It is really painful after i got my transaction successfully thrice thru blue dart you change the courrier service and the package return back as it is not within service range of aramax.

Your customer support is excellent. thanks for your service

When I add a movie to my Watch list the Page refreshes, instead of being Web2.0-ish and using some kind of Ajax-ie buttons.

Also, after the page refreshes the “add to watch list” button is still enabled. Hence leaving the user in Confusion if the buttons worked or not.

Please see those too.

and Lion King seems to have the wrong Cover

The only thing is that “share the review” feature is giving me an error saying “improper address”

when I enter addresses with name@domain.co.in etc. please check it

The service is prompt but I wish you stock more DVDs of popular titles. Like it’s almost impossible to get a newly launched DVD on your site. It takes at least 1.5 months to get it. By then it gets screened on TV or something.

Anyway my piece of advice for catchflix would be to stick to class to a loyal base of customers who are connoisseurs of cinema, introduce more world cinema. Have sections like best of Japanese, Best of Polish cinema et al. I wish you could reward loyal customers in some form.

All the best !!

have had a good experience till now. the dvd quality is pretty good. and am happy with the delivery service as well, except for a delay here and there.

i am currently looking for renting various TV series/sitcoms (american ones) and your collection does not seem to have many of them. so would suggest you to update your collection. you may even want to add an attractive rental for an entire season dvd of a tv series.

also, i may suggest you to come up with some reward plan for your regular members. say a movie credit for every 10 dvds rented, etc.

keep up the good work.

good luck!

If you want to buy new DVDs, you can see the sale price of the DVD on our website. Baby’s Day Out is for Rs. 399 and WTC is for Rs. 599. Add Rs. 25 per DVD for shipping and handling.

Yes, you can pay us bu DD. Just send it to our given here: http://www.catchflix.com/contact.php.

Thanks.

1. What is the exact price for a single DVD ?

2.Can I send my amount by DD ?

Thankyou so much for you have let me know the name of WORLS TRADE CENTRE.

Hiring three DVDs for three days is absurd. We are all both men and women are working persons. viewing DVD is only one of the entertainments allowed for middle class. So single DVD hire charges must be reduced and then you may have more customers.

I wanted to wait a while before writing a feedback, so I rented 20 movies over a period of time and now it’s time I wrote you guys a feedback.

Lets go with the plus points first:
1. Excellent website – neat and well designed.
2. Helpful movie info, and the link to the yahoo movies page really helps.
3. Great pricing options.
4. Convenient model of home delivery and pick-up.
5. Very cordial, helpful and prompt on the phone for any issues that have cropped up.
6. Quality of DVDs – I remember Ira refusing to send a movie I had ordered because she had found it to be scratched.

A few of the areas of improvement:
1. Need a wider movie base. I know it’ll take time, but you must strive to get there sooner.
2. Deliveries are usually on time. Pick-ups need follow-up. Not much of an inconvenience to the customer, but subsequent rentals suffer.
3. You need to have multiple copies of popular titles – can never find them available as they are always out.

All in all, in me you have a rather satisfied customer. I have recommended Catchflix to many of my friends and some of them have actually started renting out movies from you guys. I’ve not been bad mouthed yet, so I guess they must be reasonably satisfied too.

All the best guys!! And may Catchflix become the Netflix of India, if not better! Oh, and before I forget, THANK YOU for providing such a service to us!